Terms & Conditions


This Agreement is valid through December 31, 2018 and shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Prices are subject to change for awards issued after 12/31/2018.

Full payment is required upon issuance of Award Certificates. Payment made by Credit Card is assessed an additional 4% service fee.

Award Certificates are valid for thirteen months from the date issued. Awards are subject to various terms and conditions which are attached to each award component and which, by executing this Agreement, you acknowledge you have read and fully understand. HMI has no obligation to offer credit or fulfill any award that has expired beyond the validity date unless stated otherwise.

Each Certificate includes the following: Personalized Award Certificate, Package Component Sheet, and Feature Sheet.

HMI Award Certificates are only to be used as bona fide incentive, motivational, recognition or sales promotional program (“Program”) and it is agreed that the certificate will only be distributed as part of the Program. A copy of the Program, as well as a sample of the collateral used to promote it (unless HMI, Inc. is designing / producing ), may be requested by HMI, Inc. prior to the Program launch.

Certificates may not be sold or bartered by you, a travel agent, or incentive company for business travel purposes. Certificates are non-refundable. HMI, Inc. will not be responsible for lost, stolen, damaged or destroyed Certificates once delivered. HMI, Inc. at its options may, in select cases, distribute replacement Certificates for a nominal fee.

HMI, Inc. reserves the right to terminate this Agreement at any time. However, if there are no past balances due, all Certificates paid for and issued at the time of termination will be valid through their date of expiration.

Certain restrictions apply.

Nothing in this Agreement gives either HMI, Inc. or you the license or right to use the other’s name, logo or trademarks without the prior written consent from the other.

General Terms & Conditions

Award Headquarters reserves the right to change award offerings at any time without notice. Awards are subject to the terms and conditions of the Award suppliers, and may not be limited to those outlined here. Should events occur beyond Award Headquarters’ or its appointees’ control, such as computer equipment or electrical data transmission failure, strikes, acts of God, or civil disturbances, Certificate awards may be suspended or terminated.

While every effort has been made to ensure the information on this certificate is accurate, Award Headquarters and/or its appointees are not responsible for errors or omissions.

The Award recipient is responsible in accordance with the terms and conditions of the Award and Award supplier. No changes in the format or elements of Awards are allowed by the recipient. No cash, credit allowance or other substitution will be made or reimbursed.

HMI reserves the right to substitute the listed prize for one of equal or greater value.

This award cannot be combined with other offers. Internet and/or other discounts do not apply. You may be asked for a major credit card in order to guarantee your reservations.

HMI Award Headquarters and/or its appointees are not responsible for supplier cancellations or delays, nor lost, stolen, or destroyed award certificates, travel documents or items of personal nature.

Maximum values on award components apply. Once certificates are redeemed and travel plans are confirmed, they cannot be changed or refunded.

Car rentals may have local taxes and fees that are not included in your package and are payable directly to the car company at time of pickup.

Some hotels may have local destination and city hotel fees that are not included in the package and are payable directly to the hotel during your stay.

Grand Getaway hotels excluded: (New York) The Plaza, A Fairmont Managed Hotel; (San Diego) Fairmont Grand Del Mar; (San Francisco) Fairmont Heritage Place, Ghirardelli Square; (Telluride) Fairmont Heritage Place, Franz Klammer Lodge; (London) The Savoy, A Fairmont Managed Hotel; (Paris) Le Royal Monceau, Raffles.

Redemption Instructions: All travel arrangements must be booked through Award Headquarters/HMI. Before calling Award Headquarters, please select your itinerary and preferred travel dates. A minimum of 21-days advance reservations required.  This award is valid only through the dates shown on the front of the award certificate. Travel must be completed 10 months from date of award certificate expiration. To make your reservations, call Award Headquarters at 1.888.929.2737 Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Certificates are not valid in conjunction with travel or events already booked. Once certificates are redeemed and plans are confirmed, they cannot be changed or refunded. Participant is responsible for all taxes and fees associated with prize receipt and/or use.